Q. What is the iGPR system designed to do?? A. iGPR has been developed to electronically automate the process that admin staff and GPs undertake to produce reports for requesting third parties, such as insurers and solicitors. The key goals of the system are to save substantial time, enhance security, and provide patient confidence.
Q: Is this a new solution? A: Yes, this is a new solution for producing third party reports and can be accessed through the existing Patient Anywhere or Pocket applications.
Q. How much will it cost practices to install and use iGPR? A. There is no charge to practices for the software or the ongoing support of the solution.
Q: When GPs have created the report, will it be transmitted securely? A: All patient data is encrypted both at rest and transmittal. It is transferred securely using NHS-approved encryption methodologies.
Q. Do CSUs or CCGs need informing of the use of iGPR? A. You do not need to inform your CSUs or CCGs. However, some practices may wish to liaise with them first.
Q. How long does installation and training take? A. Installation and training will take around 30 minutes in total.
Q. How do I know if the patient has given their consent? A. The patient gives full consent prior to the report being requested. When you receive the request in the iGPR inbox, the consent form is displayed before you can open the report.
Q. How will GPs be paid for producing reports? Will this amount change with iGPR? A. The fee for insurance, solicitors or other third party reports are not set by Niche Health or the iGPR software. Fees remain as before, negotiated between your practice and the requesting third party.
Q. Can iGPR be used to complete all insurance reports? A. Yes, the software will support full electronic processing where the insurer is enabled. iGPR will allow a printout of a completed report for posting until the requesting insurer is enabled.
Q: Will we be able to use it to process solicitor’s requests, or other third party requests such as DVLA forms? A: Yes, the system allows for the creation of reports for solicitors and other third parties.
Q. Will it work with our clinical system? A. iGPR works currently with all EMIS versions (WEB, LV, PCS) via Patient Anywhere and INPS Vision and TPP SystmOne via the Pocket platform.
Q: Which bodies and organisations were consulted with on the development of the product? A: Niche Health has consulted with Legal & General, the BMA, RCGP, ABI and the ICO on the development of the product.
Q. How long does it take to remove the Lloyd George records from a practice? A. Each engineer on site can remove up to 1,000 sets of notes per day. In most cases this is usually done in a day.
Q. Can records be ‘cleared down’ out of practice hours? A. The noteSpace service can be tailored to suit practice needs. In many cases this is done on a Saturday, although weekday or early morning clear downs are also possible.
Q. Can letters or records stored in A4 folders and not Lloyd George envelopes be collected? A. We cater for any size medical record.
Q. Is noteSpace only suitable for GP practices? A. noteSpace can be used by any organisation (hospitals, solicitors etc).
Q. Can urgent requests for records be dealt with? A. Scan on demand services are available. These will deliver an electronic copy of the record back to the practice within four hours. A courier service to return paper records can also be organised.
Q. How many records need to be retained on site? A. Practices can define how many records they would like to keep on site. All non-summarised records need to be kept by the practice until they have been summarised.
Q. Once an order is placed, is there a long wait to remove records? A. After an initial visit records can be removed at the practices earliest convenience.
Q. Is there a procedure for recovery of records in the event that systems are inaccessible? A. An emergency fax service is offered if this happens.